ITAM Practice Lead

Overview of the role 

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.  

We are now very excited to grow our team further by hiring a ITAM Practice Lead to be a figurehead and subject matter specialist of ITAM services and licensing optimisation consultancy delivered within Phoenix Software. 

What will you be doing? 

• Manage the ITAM Consultancy function, overseeing project schedules and ensuring that all contributing consultants are effectively supported and aligned.  

• Play a critical role in enabling successful project closure and billing, ensuring deliverables meet both client expectations and internal quality benchmarks.   

• Lead client engagements to design, implement, and optimise ITAM strategies, policies, and processes. 

• Provide expert advice on software asset management (SAM) best practices. 

• Supporting the sales function through expert scoping, solution design, and product demonstrations, particularly around complex licensing and ITAM engagements.   

• Lead the training, development, and mentorship of team members, cultivating a high-performance culture and ensuring consistent delivery excellence across the ITAM and FinOps practice. 

Why should you apply? 

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. 

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here. 

What are we looking for? 

The right person for this role will have extensive ITAM consultancy experience within a Licensing Solution Provider (LSP) or independent ITAM consultancy with proven leadership capabilities.  

Key Skills & Experience: 

• 10+ years of progressive ITAM management experience, including delivering baselines, audits, optimisation assessments, and managed services across major vendors, particularly Microsoft. 

• Expert in software licensing, entitlement analysis, compliance risk assessment, remediation planning, and cost optimisation, including cloud and subscription governance (Azure, AWS, Microsoft 365). 

• Proven experience leading high-performing ITAM/FinOps teams, managing resources, mentoring consultants, and driving continuous improvement. 

• Strong analytical and strategic skills, translating licensing and usage data into actionable recommendations and optimising business processes. 

• Proficient in ITAM tooling, reporting, configuration, and client-facing use cases; skilled at delivering workshops, training, and demonstrations. 

• Exceptional communication and presentation skills, able to engage technical teams, senior executives, and C-suite stakeholders. 

• Experience supporting the full sales lifecycle, including scoping, solution design, presentations, and responding to advanced licensing queries. 

• ITIL trained or certified (preferred); ideally completed the Microsoft Licensing Body of Knowledge exam. 

• Highly organised, outcome-focused, and comfortable managing multiple priorities in client-facing environments. 

 Practical stuff 

Where is the role based? 
This role is expected to be hybrid with 2-3 days per week from HQ in Pocklington (YO42) 

How many interviews? 
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. 

What are the benefits? 
You can read about the benefits on offer here 😊 

 Have you made it this far? 
 
If you’re still reading, we think there’s a strong chance you might be our kind of person. 
 

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. 
 
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.