ITSM Service Manager Incident & Problem Management

ITSM Service Manager | London | Permanent | Hybrid (3 days on-site per week) | Up to £90,000

This ITSM Service Manager role is an exciting opportunity for an experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company's operational estate, ensuring high-quality service delivery.

Reporting to the Head of Production Services and Governance, you’ll work with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting.

Experience/Skills Required:

• Proven experience managing ITIL-based support functions in Financial Services
• Extensive experience within major incident and problem management
• Knowledge of real-time market data and high-volume trading systems; Exchange or Clearing House experience advantageous
• Demonstrated expertise in supporting critical applications and defining SLAs/service procedures
• Strong skills in deploying ITSM tools/processes and mentoring technical teams
• Ability to solve complex problems under pressure and communicate effectively with diverse audiences
• ITIL certification or equivalent experience; additional Service Management qualifications (e.g., COBiT) preferred
• Experience with vendor management and application monitoring

Role Details:

• Permanent
• Up to £90,000
• Hybrid (3 days on-site per week)
• Central London

To be considered, please ensure you complete your application on the Computappoint website.Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

ITSM Service Manager | London | Permanent | Hybrid (3 days on-site per week) | Up to £90,000