Jewellery Repairs Administrator

We are seeking a highly organised and detail-oriented Jewellery Repairs Administrator to support our in-house Jeweller/Goldsmith and ensure the smooth operation of our jewellery repair and servicing processes. This role will act as the central point of contact for boutiques, customers, overseeing logistics, repair tracking and quality control while maintaining efficient administrative processes.

Key Responsibilities:

• Repair Administration: Issue and track jewellery repairs, ensuring accurate records and timely processing.
  


• Logistics & Deliveries: Coordinate deliveries and pick-ups from boutiques across the UK.
  


• Stock Management: Perform full administrative functions for stock parcels, including package verification and providing feedback to the Support Office.
  


• Shipping Coordination: Manage the shipment of stones and parcels for the bench worker, ensuring a single and consistent point of contact for all related shipments.
  


• Customer Service Support: Handle customer queries related to repairs, stone settings and timelines - keeping clients informed on the status of their items.
  


• Scheduling Repairs & Orders: Organise and schedule jewellery repairs and custom orders, ensuring all required materials are available and deadlines are met.
  


• Reporting & Inventory Tracking: Maintain regular reports on inventory levels, repair progress, and order completion for management.
  

Requirements

Required Qualifications & Skills:

• Excellent communication skills (both written and verbal) for liaising with boutiques, vendors and customers.
  


• Strong attention to detail to ensure accurate record-keeping and quality control.
  


• Exceptional organisational and multitasking skills, capable of managing multiple repairs and shipments simultaneously.
  


• Experience in logistics, inventory management or administrative roles, preferably in jewellery, luxury retail or a related field.
  


• Ability to track and coordinate shipments efficiently, ensuring repairs are handled promptly.
  


• Proficiency in using administrative systems and reporting tools.
  


• Ability to work independently while maintaining a high level of accuracy and accountability.
  

Application Requirements:

Interested candidates should submit their CV and a cover letter detailing their relevant experience.