Junior Application Support Engineer

Junior Application Support Engineer
Salary: Up to 30,000 + Benefits
Our client is looking for a Junior Application Support Engineer to join their IT team. You will be providing software support on a variety of bespoke systems.

This role is 3 days on site 2 days from home - you must be able to get to site 3 days per week to be considered for this position.

Key Responsibilities:

• Provide first-line support for IT, application, and software issues via phone, email, or chat.
• Log incidents and requests accurately in the ticketing system.
• Troubleshoot network, connectivity, and performance issues.
• Escalate complex issues to senior engineers and follow up on resolutions.
• Collaborate with teams across IT to resolve technical issues efficiently.
• Assist with system maintenance, script troubleshooting, and data integrity.

Key Skills & Experience:

• Understanding of ITIL, Active Directory, and JIRA.
• SQL experience
• Basic knowledge of network troubleshooting, Windows, and Linux OS.
• Proficient in Microsoft Office 365.
• Strong problem-solving and communication skills.
• A customer-focused approach and ability to work independently.
• Eagerness to learn and grow in the IT support field.

Ready to progress in your IT career? Apply today and join a team committed to growth, innovation, and success.