Junior Community Support Specialist (m/f/x)

About This Role:

We are looking for a passionate Junior Community Support Specialist who is excited about actively supporting the biggest shopping community in the UK #Hotukdeals. Candidates with proven community management experience, showcasing their ability to foster positive engagement and cultivate vibrant online communities

The ideal candidate is cool-headed, empathetic, and pragmatic; able to demonstrate ability to solve tricky or sensitive situations; and fully understands the subjective nature of online community management. If you enjoy working with colleagues, but aren’t afraid of self-management and working independently, we would love to hear from you.

Our Benefits:

At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:

    •    A culture that values personal and professional development, with internal mobility opportunities.
    •    A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
    •    32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
    •    A flexible hybrid working scheme to balance work and life.
    •    Access to a learning budget and internal training to help you grow in your role.
    •    Mental health coaching to support your well-being.
    •    Regular global and local get-togethers to celebrate successes and build connections.
    •    The possibility of taking a sabbatical after three years with the company.
    •    A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.

*These are global benefits that apply to all employees, with additional local perks based on your location.

Responsibilities:

In this role, you will:

• Providing support to the hotukdeals community


• Dealing with questions and queries in a friendly, balanced way


• Ensuring our content meets the highest standards


• Being a moderator to ensure community guidelines


• Support with tech queries from our platform

Your Profile:

We’re looking for someone with interest in gain experience, who is dedicated to creating exceptional user experiences and driving innovation.

• Great attention to detail


• Focused, friendly, and can remain calm in stressful situations


• Pride yourself on your problem-solving capabilities


• Work well as part of a team and in collaborative environment


• Great time management skills and can demonstrate your ability to prioritise


• Discipline to stay on track


• Passionate about deals 


• Fluency in English


• Bonus: You have experience moderating a forum or online community, coupled with a customer service background

Our hiring process:

1. TA Call: Meet one of our Talent Experts and get to know Atolls better.


2. Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.


3. Final Round: Meet other Atollians 🏝️
   It varies from 1 to 3 interviews

*Some processes might slightly change according to needs

Ready to apply?

Be part of a destination where your work helps millions of people make better decisions every day. One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster.

We review every application with equal care and will reach out if your profile aligns. Apply now with your CV in English.
*Portfolios, writing samples, or certifications may be requested based on the role.

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