Junior Customer Services Manager

The Customer Services role in the hospitality industry is focused on delivering excellent support and solutions to customers while ensuring smooth operational processes. Based in Corsham, this permanent position requires a detail-oriented and organised individual with a passion for customer satisfaction.

Client Details

This is a well-established, medium-sized retail organisation with a strong focus on providing top-notch services to its customers. The company values efficiency and customer-focused solutions, striving to maintain high standards across all operations.

Description

• Handle customer queries and complaints efficiently through multiple communication channels.
• Provide timely resolutions while maintaining a professional and courteous manner.
• Monitor and manage customer accounts, ensuring accurate records are kept.
• Collaborate with internal departments to address customer concerns and improve services.
• Assist in developing and implementing customer service policies and procedures.
• Support the team in meeting service-level agreements and performance targets.
• Identify opportunities to enhance the customer experience within the retail environment.
• Provide training or guidance to junior team members as needed.

Profile

A successful Customer Services professional should have:

• Previous experience in a customer service role, ideally within the hospitality industry.
• A strong ability to handle and resolve customer issues effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using customer relationship management systems.
• A proactive approach to problem-solving and process improvement.
• Strong organisational skills and attention to detail.
• The ability to work well both independently and as part of a team.

Job Offer

• A competitive salary range of up to £35,000 per annum.
• A permanent position with opportunities for career growth.
• Time Off in Lieu (TOIL) and a supportive work environment.
• Located in Corsham, offering a chance to work in a vibrant retail setting.
• The opportunity to contribute to improving customer experiences and processes.

This is an exciting opportunity for an experienced Customer Services professional to join a thriving team in Corsham. If you are passionate about customer service and are ready to take the next step in your career, we encourage you to apply!