Company Overview

Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry—we’re a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods.

We believe great flavor starts with great people. That’s why we’re committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences.

Your Role in Synergy's Success

You will be the first point of contact for users across our global customer and product platforms - troubleshooting issues, managing user access, and making sure things run smoothly day to day. You will also get hands-on with data quality, system administration, and process improvement, using AI-enabled tools to work smarter. This is a role that gives you real exposure early - to enterprise systems, global teams, and the kind of problems that matter to a business.

How You Will Contribute

• Support users across our global applications, resolving issues and responding to queries

• Handle system admin tasks including configuration, user access, and account setup

• Maintain and govern master data to keep our platforms accurate and reliable

• Troubleshoot and escalate incidents, tracking them through to resolution

• Contribute to process improvements that make systems work better for everyone

• Maintain documentation and support knowledge sharing across the team

Essential Requirements

• A degree in IT, Computer Science, or a related field

• 1+ years IT support/service desk experience

• A foundational understanding of IT systems and enterprise applications

• Strong attention to detail and problem-solving skills

• Good communication skills and a customer-focused approach

• Ability to prioritise and manage multiple tasks

Desirable Requirements

• ITIL Foundation certification is a bonus, not a must

• Exposure to CRM, ERP or similar systems

• Familiarity with tools like ServiceNow or Jira

• Interest in building a career in IT support or enterprise systems

Our Commitment to our People

We are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams.

We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets.

Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment.