Junior / Graduate IT Support Engineer - Aberdeen (On-site)

Overall Job Function:-
To be part of a team that owns key support functions as follows:
Hardware break fix support and management
Printer configuration and ongoing management
Software installation and ongoing management
Key Responsibilities:-
Excellent communication skills
Acting as a first point of contact via telephone, email or ticket to customer or internal related queries
To liaise with customers in relation to support queries keeping customers informed
Work to SLAs, personal KPIs and strategic objectives
Creating/Updating KB articles
Management of ServiceNow Ticketing system
Keep training up to date
Enjoy working as part of a team
Experience:-
Excellent customer facing phone manner
Great analytical skills and thinking
Executing detailed administration instructions in a timely manner
The ability to prioritise workload and work in an organised manner
Skilled use and support of Microsoft Teams, Word, Excel and PowerPoint
Good working knowledge of O365, Windows server & Active Directory
ServiceNow experience advantageous but not essential
Work in a previous helpdesk role advantageous but not essential
Must be self-motivated and able to be an effective team player
Must have pride in delivering the best Service possible
To be considered for this opportunity it is essential you have a professional work ethic with excellent attention to detail. Strong customer facing skills with the ability to multitask with accuracy is also required. ITIL and Microsoft accreditations would be beneficial but not essential.
Mayflower is acting as an Employment Agency in relation to this vacancy.