Junior IT Support Analyst

Job Title: Junior IT Support Analyst
Location: Liverpool, UK
Industry: Medical
Salary: £26-27k per annum (DOE)

We are seeking a proactive IT Support Analyst to join our dynamic team at a leading pharmaceutical company based in Liverpool. The successful candidate will play a critical role in supporting and maintaining IT systems, ensuring business continuity, and delivering excellent user support in a highly regulated environment.

Key Responsibilities:

• Provide 1st line technical support for all IT-related incidents and service requests across the business.
• Troubleshoot and resolve issues related to hardware, software, networks, and enterprise applications
• Customer Service experience
• Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other platforms.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Escalate complex issues to senior IT staff or third-party vendors as required.
• Monitor IT infrastructure health and respond proactively to system alerts.
• Document support activities, solutions, and knowledge articles using the ITSM system.
• Support data backup processes and assist with disaster recovery planning.

Key Requirements:

• Proven experience in an IT support or helpdesk role
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and common business applications.
• Familiarity with networking concepts (DNS, DHCP, VPN, etc.) and remote desktop tools.
• 2 1 degree of above (Essential)

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.