Junior Loan manager

The key purpose of this role is to work closely with the Head of Collections and LM (Loan Management) team colleagues to manage existing loans, in compliance with the Collections policy and our regulators expectations, ensuring that repayments are received in a timely manner.

Other duties will include:

• Apply any funds received to the correct account immediately.
• Pay funds out, as required, correctly and promptly.
• Resolve queries promptly and refer any expressions of dissatisfaction/complaints to line manager.
• Calculate and charge/pay interest accurately on a monthly basis.
• Raise any issues regarding late payment or non-payment (at the end of the term/during if a serviced loan) with line manager in a timely manner.
• Set up new loans, in or out, on all required systems.
• Update all systems correctly when a loan is repaid.
• Ensuring frequent communication is kept with Borrowers as required throughout the lifecycle of the facility.
• Ensuring loans are paid back through gaining updates from clients where necessary.
• Judgement calls of when to escalate something to line manager.
• Instruct PMS inspections.
• Understanding exit strategies and their processes.
• Close loans which are repaid.
• Understanding the loans in which you are dealing with.
• Identify potential issues throughout the loan term and flag to line manager in a timely manner.

Junior Loan Managers will need as a minimum:

• Ability to respond quickly to training and adapt to changes within the industry.
• Be able to maintain up to date knowledge of all outstanding collection issues and report to line manager.
• Self-motivated upbeat personality
• Taking ownership and management of tasks to successfully deliver high-quality collections outcomes.
• Additionally, representing the company in a positive and professional manner to uphold reputation.
• Understand internal processes and why they are in place.
• Communicate openly with colleagues.
• A level of decision making/judgemental calls to scenarios.
• Be professional and formal when communicating with clients.
• MS office basic knowledge/skills
• English and Maths Skills
• Be proactive when working your portfolio.
• Have high tolerance levels/patience.

Person specific:

• Ability to make quick and high-quality decisions
• Be flexible in your approach to work
• Go the extra mile to get the job done
• Ability to analyse and assimilate a large amount of complex information
• Ability to juggle competing priorities and use initiative
• Confident and effective communicator at all levels
• Ability to identify when assistance, knowledge or additional expertise is required and seek the same.
• Ability to stay calm when under pressure.
• To be able to take responsibility and ownership of actions.
• Good punctuality and ability to meet deadlines.
• Have a growth mindset and always want to achieve more.
• Be able to work in a team environment.
• Have a positive attitude towards your work.