Junior Operations Merchandiser @NET-A-PORTER

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewellery & watches and lifestyle collections to the world’s most discerning women.

Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.

The Merchandising team is looking for a talented Junior Operations Merchandiser to join us on a permanent basis. You will play a vital role in supporting the smooth flow of stock through the supply chain and ensuring alignment with commercial priorities. The role coordinates operational activity across Buying & Merchandising (B&M), Logistics, and other key business functions to drive data accuracy, timely reporting, and process efficiency. The ideal candidate is detail-oriented, analytically minded, and thrives in a fast-paced, collaborative environment. You will contribute to continuous improvement of systems and procedures, supporting both short-term trading activity and long-term business strategy. Some of the essentials for you to know are: 

Location: Our Westfield office in Shepherd’s Bush

Reporting into: Merchandising Manager

Working Hours: 37.5 hours per week (4 days in office) 

Besides a competitive salary, we can offer you:

• A pension that both you and the company contribute too.
• A portal with an array of discounts on things like theme park and cinema tickets.
• Our famous staff discount along with exclusive staff sales.
• Private healthcare.
• Flexible working.

Here is a breakdown of what you’ll be doing:

• Managing the day-to-day movement of stock, including inbound deliveries, transfers and RTVs, while resolving operational queries.
• Monitoring inbound and outbound activity, identifying risks and escalating issues where required.
• Producing and sharing operational reports and KPI updates with key stakeholders.
• Supporting shipments, deliveries, delays and allocation readiness to ensure smooth trading.
• Building, maintaining and improving reporting using Excel, while providing meaningful analysis and insights.
• Preparing weekly reports and carrying out ad hoc analysis to identify commercial opportunities and risks.
• Building strong relationships and collaborating with teams across Buying & Merchandising, Logistics, Distribution Centres, Tech/Data and Finance.
• Communicating clearly and working cross-functionally to resolve issues and support business priorities.
• Supporting the onboarding and development of new team members and contributing to team discussions.
• Driving continuous improvement initiatives to enhance supply chain efficiency and overall operational performance.

The type of person we are looking for:

• Commercially aware, with a strong understanding of operational performance and business priorities.
• A background in core Merchandising with at least 3 years' experience, bringing a solid understanding of merchandising processes and best practices.
• Analytical and confident working with data to generate meaningful insights.
• Proactive and solutions-focused, with a continuous improvement mindset.
• Highly organised, with the ability to manage multiple priorities and meet deadlines.
• An effective communicator who can build strong relationships across teams.
• Collaborative and supportive, with a willingness to share knowledge and help others succeed.
• Adaptable and comfortable working in a fast-paced environment.
• Positive, professional and accountable in your approach to work.

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV. 

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.