Junior Project Manager

Purpose of job

Our aim is to become a market leader in the provision of Electric Vehicle charging solutions to Local Authorities and Businesses as part of our strategy to lead the transition to zero carbon. The goal is to undertake an ambitious electric vehicle charging installation program, deploying high volume and quality EV installations across the nation. Our aim is to make the world a better place, one charge point at a time.

The Junior Project Manager will ensure that customer requirements are effectively documented and implemented within project delivery. The Junior Project Manager sits within the Business Change and Assurance team, and works closely with our Project Managers, Technical Delivery Managers and a range of internal teams to facilitate projects and report progress to customers and stakeholders.

Key Accountabilities

Using project methodology, values, principles, and practices to plan, manage, and deliver customer solutions aligned with contractual commitments.
Facilitating appropriate project governance and approvals.
Providing a point of contact for customers/stakeholders throughout the installation, triaging and following up queries with the appropriate teams.
Scheduling and facilitating customer meetings, and engagement of key project stakeholders (and/or supporting the Project Managers on larger projects).
Monitoring project progress, deliverables status and performance.
Removing impediments to the project delivery process and escalating any blockers to effective delivery.
Management of risk and issues registers, and ensuring risk mitigations are actioned.
Management of decisions and actions log for each project.
Coordinating the delivery of cross-departmental tasks and action items.
Feeding into timely and accurate project reporting including customer status reports, stakeholder updates and internal Board packs.
Deputising for the Project Managers if required to present project status at customer Project Board meetings and External Project Board meetings.
Facilitation of smooth project handover and documentation at the appropriate point between internal teams.
Ensuring that project documentation is stored in line with quality processes and the information management system.
Supporting the completion of project evaluation and lessons learned logs.
Ensuring continuous improvement in Zest projects by recommending and participating in process improvements and business change
projects.

Outcome, Results and Key performance indicators
Achievement of deployment and installation targets
Consistent and timely customer reporting and review meetings
Consistent and timely internal reporting and Board meetings
Projects delivered to time, cost and quality expectations (RAG statuses)
Risk mitigation scores for projects
Achievement of resource allocation and budgetary targets
Customer satisfaction from project evaluation Continuous improvements in project methodology arising from lessons learned

Key Relationships
Internal – IT, Operations, Technical and AA Call Centre
External – Customers

Knowledge and Skills
Experience in a project, project admin or customer relationship role.
Working knowledge of project management methodology, techniques, and frameworks, to deliver solutions.
Meeting customer or project sponsor requirements.
Managing multiple concurrent tasks or projects.
Project monitoring and reporting.
Risk, issue and action management.
People and project management skills.
Communication and presentation skills.
Analytical and problem-solving skills.

Behaviours
Open minded
Good communicator and collaborative worker
Ability to influence and engage others
Look to constantly improve the process and systems in which you work suggesting and sharing ideas
Honesty
Reliability
Focus on quality
Taking ownership and accountability for tasks
Teamwork and collaboration
Willingness to learn

Qualifications
Minimum of 5 GCSEs (or equivalent) at grade A* - C
Experience working in a similar role or environment
Customer Services experience preferred