Junior Service Engineer - £28,000 to £33,000

Junior AV Service Engineer
London
Salary - £28,000 to £33,000

Company

A leading technology business providing Installation and Maintenance of AV systems with customers and projects throughout the UK and Europe.

Overview

A technical position providing exceptional proactive and reactive service engineering works for clients. The role is responsible for the accurate onsite fault finding and servicing of a range of Audio Visual hardware and software solutions for commercial clients throughout the UK. The FSE's undertake PPM visits to clients under contracts and train end users at such visits, where required.

This role suits an individual that has potentially worked in Residential AV and is looking to progress their career in the corporate and commercial world.

Responsibilities

• Ensuring a prompt, and appropriate response to all client requests for assistance/support, working to defined SLA's and within contractual timeframes
• Accurate diagnoses and remedies of faults with AV systems onsite at client sites primarily based in London.
• Diagnoses and rectifying faults to ensure that AV systems and equipment are fully functional and that equipment and system down time are kept to a minimum.
• Provides PPM and reactive maintenance together with upgrades in line with the client’s requirements.
• Produces client reports
• Uploading files to processors, touch panels and applications along with making minor programming changes.
• Works with audio DSPs
• Configures Zoom Rooms, Microsoft Teams Rooms, Google Meets Hardware Rooms, Starleaf, Wireless Presentation Devices, Room booking systems all onsite.

Experience (essential)

• Knowledge of AV products and systems, their maintenance requirements together with the software and hardware that comprise them.
• Experience working within a Service environment
• Ability to read and interpret wiring diagrams, schematics and drawings.