Junior Support Analyst

We’re working with a fast-growing tech business in the fintech space who are looking for a proactive Junior Support Analyst to join their support team.

This is a fantastic opportunity for someone with a strong interest in technology and a passion for customer service to gain experience in a high-performing team, working with both internal and external users.

Shifts: 9:00am-5:00pm & 2:00pm-10:00pm (rotating).

What You’ll Be Doing

• Responding to user queries via phone, email, and chat

• Logging and prioritising support tickets

• Assisting users with platform features and onboarding

• Troubleshooting and reporting bugs

• Creating and updating user FAQs and support content

• Managing client user accounts and setup

• Providing feedback on user experience to product teams

• Producing regular reports on user activity

What We’re Looking For

• Excellent written and verbal communication skills

• Confident using Outlook, Excel, and Word

• Ideally some previous experience in tech/software/IT support

• Ideally a degree in computer science or a relevant field

• Strong organisation and time management skills

• Calm under pressure and a strong problem-solver

• Friendly, approachable, and a real team player

Interested? Apply now & a member of our team will be in touch!