Junior Support Engineer

About the job 

We currently have an exciting opportunity for a Junior Support Engineer to join our existing experienced team.  

What do we look for in a Junior Support Engineer?

Responsibilities  

• Provide first response to tickets, calls, emails and monitoring events  

• Engage with users face-to-face  

• Perform initial triage of incidents and requests  

• Escalate tickets within the team to 2nd and 3rd line engineers as required   

• Onboarding and offboarding of internal and customer users  

• Ongoing support of user accounts, access and permissions  

• Build, deploy and troubleshoot end user devices (EUDs)  

• Testing, build and tracking of physical assets including EUDs and servers  

Desirable Skills  

• Knowledge of Windows 10/11 and MacOS operating systems  

• Understanding of computer components and physical hardware including desktop and laptop computers and servers  

• Understanding of basic networking concepts  

• Azure/Microsoft 365 user and device administration  

• InTune & Jamf administration  

• Active Directory user and group administration 

About SiXworks 

SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. We are unified in our mission to accelerate innovation and adoption of secure, digital technology to improve the operational agility of Defence and National Security. This is an exciting time for us, we have ambitious plans for continued growth and development, and we are seeking to add brilliant, experienced, motivated, and passionate people to our team to work with us on this journey. 

Why join SiXworks? 

SiXworks’ expertise includes Secure-by-Design, cloud computing, advanced network and infrastructure design, rapid application development, cross-security domain systems, multi-tenanted High-Performance Compute, multi-source data platforms, cyber vulnerability mitigation, and intelligence systems. We provide supplier-agnostic, technical, and business consultancy to customers while championing open-source and best-of-breed technologies.  

What can we offer in return? 

SiXworks offers a unique work culture around our core principles Agility, Security, Innovation, Quality, Collaboration and Inclusivity. Together, these six principles form SiXworks' NORTH STAR, guiding the organisation towards success. This is reflected in the raft of benefits available to all our employees. 

In addition to a competitive salary, we offer: 

• 25 days annual leave + bank holidays. 

• Private Medical Insurance. 

• Life Assurance Scheme 

• Contributory pension scheme 

• Professional Development opportunities 

• Cycle to Work scheme. 

• Perks at Work scheme. 

• Contributory company pension. 

• Discretionary Bonus scheme.  

• Secure, on-site parking, cafe, restaurant, and gym facilities. 

• Casual dress. 

• Free hot and cold drinks in our own, modern kitchen/break-out. 

A word on UK Security Clearance 

Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance. 

More details relating to UK Security Clearance can be found here:  

United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) 

SiXworks is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organisation. SiXworks will be the hiring entity.  By proceeding with this application, you understand that SiXworks will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/privacy 

Notice 

SiXworks recognises the benefits of Reserve service to Country, Company and individual. 

We support Reservists and actively encourage them to apply. 

We are not considering submissions from agencies.