Junior Telesales & Customer Care Advisor (Italian Speaking)

Junior Telesales & Customer Care Advisor (Italian Speaking)
Primary Location: UK or Italy (open to smart working)
Working Pattern: Full-time
Contract Type: Permanent
Main Purpose of Role:
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Being part of a dynamic Sales team, you will report to the Telesales and Customer Care Manager. It will be your responsibility to provide a first class breeding advisory service to dairy and beef farmers on a portfolio of products and services offered to achieve genetic improvement in the customer’s herd.
Key Responsibilities:
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To review, plan and prioritise the daily customer call schedule
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To provide first class advice on products & services in order to fit to the customer requirements
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To manage and build a database of customers in order to achieve your individual targets
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To establish & maintain good customer relationships and provide excellent customer service at all times
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To develop & maintain knowledge of the portfolio of products & services
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To develop & maintain knowledge of the industry and market trends
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To ensure that the company policies and procedures are adhered to
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To continuously develop and improve both themselves and the working practices
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To comply with Company policy and best practise in security, legal and regulatory compliance
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To ensure that all H&S responsibilities are fulfilled and that the team’s (including the role holder), visitors and contractors safety and welfare is maintained
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To complete any other duties as required from time to time.
Essential Skills:
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Strong/Fluent in Italian
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Excellent communication & organisational skills
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One to two years of previous sales or call centre experience
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An excellent work ethic and ambition to succeed
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Must have excellent customer service skills
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An interest in agriculture or cattle breeding would be advantageous although not essential
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Motivated and driven to achieve result
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A strong communicator both verbally and written
Enhanced Benefits:
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Competitive Salary
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Commission Bonus
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Annual leave entitlement starting at 26 days
Only candidates based in UK and eligible to work in UK are allowed