Key Account Administrator

Office Angels are currently recruiting for a Key Account Administrator for our client based in Windlesham.

Role: Key Account Administrator

Location: Windlesham - Hybrid (Opportunity to work from home one day a week)

Salary: £28,000 per annum

Key Responsibilities:

• Serve as the primary point of contact for designated key accounts
• Build and maintain strong relationships with key stakeholders
• Communicate effectively about our services to meet client needs
• Collaborate with internal teams to ensure consistent processes
• Handle issues and complaints efficiently
• Identify recurring issues and implement long-term solutions
• Drive continuous improvement by discussing key account needs
• Manage helpdesk support and related portals
• Prepare quotations and facilitate customer billing
• Attend and contribute to company meetings

The Ideal Candidate:

• Exceptional customer service skills
• Experience in account management or customer support
• Knowledge of facilities management services desirable
• Familiarity with reporting and KPI management
• Strong communication and interpersonal skills
• Proficiency in MS Office Suite and CRM software
• Ability to prioritise and act on requests promptly
• Self-motivated with the ability to work independently
• Team player with a flexible and enthusiastic attitude

Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.