Key Account Coordinator

Job Title: Key Account Coordinator

Location: Felixstowe

About the Role:

Our client, an independent Freight Forwarding company, are currently seeking a motivated and detail-oriented Key Account Coordinator to join their team in Felixstowe.

This position supports the Key Account team in managing ocean imports and organising freight transport to ensure the highest level of service delivery to their customers.

Key Responsibilities:

• Coordinate customer requirements via direct contact or third-party agents, using internal systems to create and manage job files.
• Arrange efficient and cost-effective transportation solutions aligned with customer expectations.
• Plan deliveries with pre-checks to ensure timely and successful receipt of goods.
• Handle release documentation from shipping lines, including payment and authorisation processes.
• Accurately input freight and ancillary charges into the system.
• Finalise job files with correct costings and charges to ensure timely and profitable invoicing.
• Collaborate with the finance team to resolve any invoice-related queries.

The successful candidate will have a minimum of 2 years' experience working within the Freight or Shipping industry, as well as strong working knowledge Destin8 and CNS systems.

Skills and experience required:

• Strong focus on customer service with a proactive, commercial mindset.
• Effective time management, multitasking, and prioritisation abilities.
• Proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills.
• Collaborative team player with strong interpersonal skills.

We're keen to hear from candidates who have an eagerness to learn and grow through ongoing training and experience.

Contact us today.

If you would like to know more about this opportunity, or you know of anyone that fits the bill, either forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place*. This is an unlimited offer.

As recruiters specialising in freight and shipping, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you're looking for and we'll do our best to assist.

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