Key Account Coordinator

Key Account Coordinator
Heathrow Area - Easily accessible from Slough, Langley, Iver, Datchet, Windsor, Maidenhead, Burnham, Hayes, Southall, Greenford, Staines, Hounslow, Uxbridge, Feltham & surrounding areas
Full-Time | Monday-Friday, 9:00 am-6:00 pm
£34,000 - £40,000 per annum (depending on experience) + Bonus Scheme

What’s on Offer

• £34,000 - £40,000 salary, depending on experience
• Bonus Scheme
• Full training and onboarding support
• Collaborative, friendly team environment
• On-site parking available

About the Role

We’re seeking a confident, detail-oriented Key Account Coordinator to join our busy logistics operation in the Heathrow area. This role is all about delivering high standards of service to a portfolio of key clients—ensuring shipments are well-managed, issues are swiftly resolved, and customers receive consistent support from start to finish.

It’s a dynamic, hands-on position perfect for someone who thrives in a fast-paced logistics or distribution setting.

Key Responsibilities

• Serve as the primary contact for key accounts via phone and email
• Track shipments and manage Proof of Deliveries (PODs)
• Resolve delivery issues (e.g. misroutes, delays, lost shipments)
• Liaise with international courier partners and internal teams
• Create waybills and prepare export/distribution documentation
• Assist with packing and warehouse tasks when needed
• Provide accurate pricing for exports and distributions
• Maintain internal systems and ensure all customer records are current (training provided)

What We’re Looking For

• Customer service or key account experience within freight, logistics or courier sectors (essential)
• Strong admin skills and confidence using internal systems
• Excellent communication and problem-solving skills
• Proactive attitude with the ability to work both independently and as part of a team
• Previous experience in express courier/distribution is a bonus

How to Apply

If you're ready to grow your logistics career in a fast-moving, people-focused role-we’d love to hear from you.

?? Apply now via Reed or via our website www.primeplacer.com