Key Account Manager

• Annual Salary: Up to 30K plus OTE of 15K bonus - Monthly & Quarterly
• Location: Peterborough
• Job Type: Full-time

We are seeking a Key Account Manager to join our sales team and contribute to our continued success. This role offers a dynamic work environment, professional development, and the opportunity for both career and personal growth.

• Oversee the entire order process, ensuring that orders are processed accurately and on time.
• Parameterise customers in the system to optimise their experience and facilitate the management of their orders.
• Efficiently manage customer claims to ensure quick and satisfactory resolutions.
• Monitor order deliveries to ensure they arrive on time and in the agreed conditions.
• Track industry and customer service related KPIs, ensuring compliance with set targets.
• Utilise the company's CRM tool to maintain an organised and detailed record of all customer interactions.
• Assist customers with the use of our products, resolving doubts and providing customised solutions.
• Maintain fluid communication with Area Sales Managers to anticipate their needs and resolve incidents efficiently.
• Manage refund or compensation policies to ensure customer satisfaction.
• Ensure that records of activities and communication with each Area Sales Manager are accurate and up to date.
• Create and improve procedures for customer feedback and complaint resolution.

• Experience in a similar Key Account Manager role.
• Fluent in English at a native or C2 level.
• Proven ability to work effectively in a team.
• Experience with SAP.
• Knowledge of purchasing, marketing, and logistics.
• Willingness to travel as required.

• Competitive salary with bonus potential.
• Opportunity to join a leading multinational company with significant growth prospects.
• Work in a collaborative environment that supports professional growth.
• Commitment to equal opportunities for all, rejecting any discrimination based on age, colour, gender, religion, or disability.

To apply for this Key Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.