Key Account Manager

Are you a commercially driven sales professional with a passion for premium food and beverage? Do you thrive in luxury hospitality environments and love building relationships with industry-leading partners? This could be the opportunity you've been waiting for.

The Business:

An award-winning premium beverage brand, known for its single-origin, sustainably sourced products, is on a mission to elevate how people experience tea in the world's best hospitality settings. Loved by renowned chefs and five-star hotels, this business has built an enviable reputation for excellence in both product and service.

With a London HQ and a strong global presence, this company combines tradition with innovation, delivering exceptional taste experiences while supporting sustainable practices at origin. As the brand continues to scale, they're now seeking a Key Account Manager to drive growth across the high-end hospitality sector in the UK.

The Role:

This is a high-impact commercial role, reporting to the Head of Sales. You'll be responsible for managing and expanding a portfolio of brand-aligned hospitality accounts, while identifying and converting new business opportunities in the HORECA space.

You'll be working across the UK, with a London office base and the flexibility to work from home and in trade.

Key Responsibilities:

• Retention & Growth: Build strong, long-term relationships with key existing accounts. Create and execute tailored annual account plans.
• New Business Development: Identify, target and close new accounts in luxury hospitality, bringing the brand to more high-end venues.
• Brand Visibility: Ensure premium brand presence at all touchpoints, from menu to service, enhancing consumer experience.
• Training & Advocacy: Provide product training and champion the brand in trade, driving loyalty and product knowledge.
• Planning & CRM: Strategically map market potential and ensure all opportunities are logged, tracked, and reported accurately.

About You:

You're a confident, results-driven sales professional who knows how to navigate the premium hospitality landscape. You love building relationships, spotting opportunities, and delivering elegant solutions that align with the ethos of a luxury brand.

What you bring:

• A strong commercial mindset with a proven track record in account management and new business.
• Experience working with luxury or high-end food & beverage brands (tea, coffee, wine, spirits, etc).
• Knowledge of the UK hospitality sector, especially within 4/5-star hotels, fine dining, or premium OOH channels.
• Excellent interpersonal and negotiation skills - confident influencing at all levels.
• Passionate about exceptional quality, sustainability, and elevating the customer experience.
• Comfortable using CRM tools and managing a structured pipeline.

What's in it for you?

• Competitive salary + performance-based bonus
• Hybrid & flexible working model (35-hour week, core hours 9am-4pm)
• 26 days holiday + your birthday off
• Private healthcare & health cash plan
• Paid volunteering days & long service rewards
• Generous discount scheme and wellness perks
• Ongoing training and L&D budget

Apply now if you're excited by the opportunity to work with a premium, purpose-led brand and help shape the future of exceptional experiences in hospitality.

Please get in touch with Evie Coates or click "Apply Now" to be considered for this vacancy.

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