Key Account Manager

Key Account Manager
Location: Bournemouth
Salary: Competitive salary (dependent on experience)
Hours: Full-time Monday – Friday - 8:00am–4:30pm or 8:30am–5:00pm

We are seeking a commercially minded Key Account Manager to manage and develop relationships with an established customer portfolio within the waste management and recycling sector.

This is an excellent opportunity for an experienced account manager or B2B sales professional who enjoys building long-term relationships, identifying growth opportunities, and delivering excellent customer service.

The Role

As a Key Account Manager, you will focus on retaining and growing existing accounts, introducing additional services, and ensuring customers receive a high standard of service. Working closely with internal teams, you will resolve issues, improve service delivery, and maximise account profitability.

Key Responsibilities of the Key Account Manager:

Manage and develop relationships with an established customer portfolio
Conduct regular customer meetings and site visits to review performance and identify opportunities
Develop account plans to support customer retention, renewals, and revenue growth
Identify opportunities to introduce additional waste management and recycling services
Work towards agreed revenue, growth, and gross profit targets
Review customer pricing and account profitability to maintain commercial margins
Prepare quotations and communicate pricing changes professionally
Identify at-risk accounts and take action to protect existing business
Manage customer enquiries, complaints, and service issues through to resolution
Work with operational teams and suppliers to meet customer requirements
Maintain accurate customer records, contracts, and CRM updates
Monitor account performance and report on growth opportunities and retention risks
This role will suit you if you have:

Proven experience in account management, customer relationship management, or B2B sales
Waste management or related industry experience (desirable)
Excellent communication and relationship-building skills
Strong commercial awareness, including pricing, revenue, and profitability
The ability to identify opportunities to grow accounts and develop customer relationships
Good organisational, numerical, and analytical skills
Confidence handling customer complaints and challenging conversations
Competence using CRM systems and Microsoft Office
A proactive, self-motivated, and results-driven approach
What's on Offer?

The opportunity to manage and grow an established customer portfolio
A commercially focused role with opportunities to drive business growth
The chance to build long-term customer relationships within the waste management and recycling sector
Click ‘Apply Now’ to take the next step in your career.
INDTTT
Only candidates based in UK and eligible to work in UK are allowed