Key Account Manager

Key Account Manager
Location: Durham
Hours of work: 40
Contract Type: Permanent

ISS UK which has over 45,000 people committed to supporting our customers and allowing them to focus on their own business. We do this by providing high quality facility services designed to maintain the fabric and appearance of our customer buildings.
ISS provides facilities management; cleaning & waste services; building maintenance; catering; security; landscaping and a wide range of other tailor-made services covering both the public and private sectors.

Job Description

Join us as a Key Account Manager and play a pivotal role in helping ISS become the world's greatest service organisation. In this position, you'll work closely with our client’s and ISS colleagues to ensure the successful delivery of services to our client's corporate office portfolio.
As a Key Account Manager, you'll be responsible for directing, planning, and coordinating service activities to meet both financial and operational targets. Your leadership skills will be essential in creating a vision that inspires both your team and our clients.
This senior role requires a passion for customer service and a commitment to people empowerment. If you're ready to make a significant impact and drive excellence in service delivery, we invite you to join our team.

Responsibilities

This role directs, plans, organises and co-ordinates the service activities to meet the planned financial and operational performance targets of the contract
This is a senior role which requires a passion for customer service and strong leadership skills to create a vision that inspires
This role will be a driver and integrator of excellence in customer service and delivery, instilling a culture of continuous improvement and innovation in both ISS and supply partners’ teams
This is an active and visible role requiring excellent relationship skills as well as entrepreneurship and the ability to identify, lead and drive change programmes within the account to ensure that best practice is shared across all parts of the contract
Meeting financial and operational KPI targets, improved customer satisfaction and strong HSE performance through the effective management and development of team of high performing people and sub-contracted resources

About You

A food based background
3+ years of relevant experience operating at a senior / higher management grade
Previous experience managing multi-sites and large operations
Effective negotiating and influencing skills
Experience of managing Health & Safety compliance
Demonstrate running an operation / business of +3m
Problem solver with a commercial and solution focused approach
Financially and commercially astute
Good level of IT literacy and excellent report writing and presentations skills
Experience of working to strict KPIs and SLAs