Key Account Manager

Job DescriptionSalary: £48kLocation: Coleshill / Kings Norton / East MidlandsWe are seeking an experienced and proactive Key Account Manager to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability. The ideal candidate will demonstrate exceptional leadership, strategic thinking, and a strong commitment to customer satisfaction.The activity Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability align with financial targetsProvide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveysPrepare and lead monthly and quarterly business reviews, chairing client meetings as neededCollaborate with internal stakeholders to support project management for new business introductions or client projectsDrive account evolution and growth through strategic planning and identifying opportunities for additional solutionsProactively identify and address risks and issues, developing mitigation plans and contingencies as neededManage and resolve account escalations in a timely mannerLead and develop a high-performing team dedicated to client successAbout youProven track record in customer account management, with a focus on resolving complaints and improving solutionsStrong business acumen and strategic thinking abilitiesExceptional communication skills, both verbal and writtenDemonstrated leadership experience, with a track record of developing and motivating teamsCustomer-centric mindset with a passion for building and maintaining relationshipsProficiency in project management and problem-solvingWe Offer25 days annual leave with the option to purchase up to an additional 5 daysPension contributionA life assurance policy that pays out 4 x SalaryEmployee Assistance Programme that provides you with confidential support, information, and advice to help youEmployee Discount Scheme through TreatsFree car parking