Key Account Manager - Central UK / Home Counties / London

Key Accounts Manager

Location: Central UK / Home Counties / London – Hybrid
£40,000 + Quarterly Bonus + Car

We’re recruiting for an experienced Key Accounts Manager to join a growing specialist environmental services business. This is a great opportunity for someone who enjoys building strong client relationships, identifying commercial opportunities and taking ownership of a portfolio of key accounts.

The Role:

* Manage and develop a portfolio of key client accounts

* Build strong relationships with senior stakeholders and decision-makers

* Act as the main point of contact for commercial and service discussions

* Identify opportunities to grow revenue and increase account value

* Develop and deliver annual account development plans

* Drive upselling and cross-selling across the wider service offering

* Prepare and deliver monthly client performance presentations

* Lead quarterly and annual business reviews

* Monitor account performance against agreed KPIs

* Resolve client issues quickly and professionally

* Work closely with Operations, Service and Technical teams

* Ensure services are delivered in line with client expectations and contracts

* Gather client feedback and identify service improvements

* Produce monthly and quarterly account performance reports

* Maintain accurate CRM records, forecasts and account information

* Monitor retention, satisfaction and portfolio growth

* Identify trends and new opportunities within existing accounts

* Support the wider sales strategy and commercial objectives

About You:

* Proven experience in Key Account Management, Sales or Business Development

* Experience within pest control, environmental services or a related sector is highly desirable

* Strong commercial awareness with a proven ability to identify opportunities

* Excellent relationship-building and communication skills

* Confident presenting to senior stakeholders

* Strong negotiation and problem-solving skills

* Target-driven, organised and commercially focused

* Comfortable managing multiple accounts and priorities

* Strong analytical and reporting skills

* Proficient in CRM systems and Microsoft Office

* Full UK driving licence with willingness to travel

The Package:

£40,000 basic salary

Quarterly performance-related bonus

Company car or car allowance

20 days annual leave + bank holidays

Pension scheme

Health and wellbeing programme

Training and career development opportunities

Working Hours: 40 hours per week, Monday–Friday, with occasional out-of-hours/weekend work when required
Only candidates based in UK and eligible to work in UK are allowed