Key Account Manager (Recruitment)

Key Account Manager (Recruitment)

Plymouth | Competitive Salary + Uncapped Commission | Monday to Friday | Permanent

Introduction

Acorn by Synergie, part of Synergie - Europe's fifth largest recruitment company, is recruiting for a Key Account Manager to join our successful Plymouth team.

This is an exciting opportunity for an experienced account management, customer success, or recruitment professional to manage and develop a key client account. You'll play a vital role in building strong relationships, delivering exceptional service, and supporting business growth in a fast-paced, rewarding environment.

Key Duties

Build and maintain strong relationships with client contacts and key stakeholders.
Act as the main point of contact, delivering a responsive and high-quality service.
Develop a strong understanding of the client's business, workforce requirements, and future hiring plans.
Source, screen, and place high-quality candidates into suitable roles.
Manage the onboarding process, ensuring candidates are fully compliant and ready to start.
Provide ongoing support to workers on assignment, acting as their first point of contact.
Identify opportunities to improve service levels, increase engagement, and grow the account.
Resolve client queries professionally, ensuring excellent customer satisfaction.
Ensure compliance with employment legislation, data protection requirements, and company processes.
Maintain accurate records and reporting using CRM and ATS systems.

Requirements

Experience in account management, customer success, client services, operations, recruitment, or a similar customer-focused role.
Excellent relationship-building and communication skills.
Strong organisational skills with the ability to manage multiple priorities.
Commercial awareness with a proactive approach to problem-solving.
Comfortable analysing data and producing client reports.
Experience within recruitment, workforce solutions, or staffing is advantageous but not essential.

What We Offer

Minimum 33 days' holiday.
Your birthday off and a You Day.
Uncapped commission scheme with excellent earning potential.
Employee Assistance Programme (EAP).
Life assurance from day one.
Ongoing training, development, and clear career progression.
Friendly and supportive working environment.
Competitions, incentives, and regular team events.
Cycle to Work scheme.
Paid time off to support the local community.

Interested?

Apply now with your up-to-date CV and take the next step in your career with Acorn by Synergie.

Acorn by Synergie acts as an employment agency for permanent recruitment
Only candidates based in UK and eligible to work in UK are allowed