Key Account Manager Retail

Job Description

Department: Sales
Job Title: Account Manager UK Retail
Location: Hampton Wick / Hybrid – up to 40% of time travelling
Country: UK
Level: Individual Contributer
Reports To: Head of Sales - UK Retail
Contract Type: Full time / Permanent
Contracted Hours/Days: 37.5 hours / 5 days
Salary: £45,000-£50,000 +£5.5,000 car allowance +£20,000 OTE
Date January 2024

About Us

At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in Europe, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum.

Purpose

The purpose of the Account Manager role is to:
· drive revenue from existing retail customers within the UK
· utilise existing relationships with retail customers to expand the UK customer base
· manage the onboarding of new customers from proof of concept through to full adoption.

Your Responsibilities

Account Management
Act as a trusted advisor to customers, guiding them through their adoption journey
Manage relationships with key accounts to discuss current deployment, aims and
objectives
Manage the onboarding process for new customers
Monitor the refresh and contractual extension opportunities with existing customers
Proactively identify any addtional use case opportunities within the customer base
Collate information on any additional or new requirements and feedback to the development team
Arrange and attend meetings with all relevant customer stakeholders and internal Technical Account Manager, as required.

Sales Reporting

Maintain Salesforce and provide accurate management information, to assist with forecasting.
Ensure Head of Sales – UK Retail, is aware of products required to meet demand.

Product and Customer Knowledge

Work closely with internal colleagues to ensure up to date product knowledge and awareness of ongoing product developments.
Build understanding of customer challenges, needs, and issues.
Provide feedback from customers to appropriate internal teams.

Industry Knowledge and Awareness

Provide industry sector data and information, relating to technology needs and/or services to the business, as these are identified.
Attend trade shows as required.
Keep abreast of market trends and competitor activity.

Your Qualifications, Technical Skills and Experience

Essential

Three years experience in solution selling environment
Well deveoped selling skills including objection handling and closing
Experience engaging with stakeholders at all levels
Ability to travel
Full clean driving licence

Desirable

Body worn video experience
Knowledge of Salesforce
Business development experience
Experience selling to the retail industry

Your Personal Skills and Attributes

Proven ability to build effective working relationships
Ability to interpret customer need and articulate bespoke product solutions to meet those needs
Well developed communication skills – verbal and written
Driven and self motivated
Ability to plan and organise
Ability to juggle requirements and prioritise
Work well as part of a team

Working at Reveal

Joining Reveal Media isn't just about taking on a job—it's about being part of a family that champions change. We combine our passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you’ll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, we ensure that while you're taking care of our mission, we're taking care of you.

Your Benefits

Private Medical Insurance : Your health matters, and we've got you covered.
Birthday Off : Celebrate your day your way – it’s on us.
Holiday Purchase : Need more downtime? Purchase up to an additional 5 days of holiday.
Employee Assistance Programme:

Confidential 24/7 helpline and support for you and your immediate family.
Time for You : We value your personal time. That’s why we aim to finish work at 2pm on Fridays.
Better Working : We embrace hybrid working and, where it is operationally practicable, we support employees splitting their working time between the office and home.
Pension:

Plan for tomorrow with our pension scheme via NEST.

Our Green Initiatives

Our commitment to a greener future isn’t just words – we take it seriously. As a result, we have set ourselves the ambitious goal of reducing our energy, carbon, and waste footprint to zero. We continuously review our operations against our sustainability goals and all our company cars are electric. We believe in investing in companies working towards a cleaner and greener future and we also reward any employee who uses or switches to using green energy …… because every step, big or small, contributes to significant change.

We are committed to embracing diversity and building an inclusive culture where all employees are valued, respected and listened to. All applicants to Reveal will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.