Key Account Operator

Key Account Operator - Freight Forwarding - Liverpool - Up to £35,000.

About the Company

The client is based in Liverpool, they are looking to add a Key Account Operator to their team due to growth. A UK based client with multiple sites across the UK.

Key Account Operator - The Rewards

• Salary up to £35,000
• Hybrid working 1 day from home
• Company pension Scheme
• Training and career development

Key Account Operator - Requirements

• Previous experience working for either a freight forwarder or a shipping line
• Knowledge of Cargowise an advantage but full training will be given
• Knowledge of UK Port Systems (CNS & Destin8)
• Knowledge of Import and export process and CHIEF/CDS.

Key Account Operator - Responsibilities

• To act as a key contact operationally for UK Key Account customers managed by the Key Account Team and to build relationships based on exceptional customer service standards.
• The current role is predominately sea imports and exports , deep sea and short sea, with options for road and other modes when required.
• To place and manage both import and export bookings (as required) with suppliers (Ocean Carriers, Hauliers, Rail Operators etc) as requested by the commercial account manager, creating related jobs in our system (Cargowise) and maintaining accurate records.
• To ensure all processes are completed within the customers agreed

• On Time Booking Confirmation
• On Time VGM and Customs Submission ( in house customs team utilised)
• On Time Documentation
• Accurate and On Time Invoicing

• Managing container loadings, communicating late runner’s and proactively resolving issues.
• Completing VGM upon loading and submitting UCR’s to the carrier
• Prepare and issue B/L’s and invoices within time guidelines.

• Managing or overseas agents in relation to carrier nomination and bookings.
• Imports customs clearances
• Managing UK door deliveries, communicating late runners and proactively resolving issues.
• Ensure data accuracy in our system to ensure tracking and analytical data is correct, managing and maintaining tracking information in via the customers preferred method of communication.
• All duties to be undertaken with reference to Authorised Economic Operator (AEO) procedures and work instructions.
• Ensuring all processes follow the SOP as implemented by the KAM, ensuring any changes or amendments required to the process are highlighted in order for the document to be accurately maintained.

About Us

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