Key Accounts Administrator

ABOUT US

Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.

Our Brands:

• Pimlico Plumbers
• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Greensleeves Lawn Care

Brand Info:

Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.

REPORTING STRUCTURE

REPORTS TO: Key Accounts Manager

KEY RELATIONSHIPS:

• Key Accounts team
• Regional Managers
• Finance team
• Tenders team
• Business Development Managers

PURPOSE OF THE ROLE

The purpose of the role is to be the central point of contact for queries and administration duties for Regional Managers and customers and supporting the Key Accounts Manager in the day-to-day tasks.

KEY RESPONSIBILITIES

• Creation, organisation, and maintenance of job records
• Inbound and outbound call handling
• Correspondence to customers and franchisees
• Resolution of complaints
• Contract renewals
• Quotation requests
• Purchase order management
• Invoice scheduling
• Processing and uploading orders
• Telephone and email liaison with customers regarding; quotations, works orders, service delivery, customer queries
• Liaising with the accounts and tender teams, as well as the business development managers
• Credit control for key accounts
• Portal management
• Any other reasonable duty that falls within your capabilities.

This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

• Credit control experience beneficial but not essential
• Proven track record of customer service
• IT literate (Microsoft Office)
• Previous experience working on a CRM system desirable.

SKILLS / KNOWLEDGE:

• Customer focused approach with a professional and friendly telephone manner
• Good attention to detail
• Ability to work on own initiative and as part of a dedicated team
• Strong communication skills
• Administration skills

BEHAVIOURS

• Positive attitude and open to change
• Flexible attitude to work
• Motivated and organised
• Proactive

INCLUSIVITY STATEMENT

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Brand: