Key Accounts Coordinator - Basingstoke (FTC 12 months)

Our Customer Services team is seeking to recruit an experienced Key Accounts Coordinator on a fixed-term 12 months contract, based at our commercial offices at Basingstoke. Reporting directly to the Key & Speciality Accounts Manager, you will take full ownership of all aspects of managing designated Key Accounts.

This is a varied and challenging position which will involve:

• Managing orders to ensure strict adherence to service levels while monitoring warehouse despatch performance

• Promptly resolving queries and claims to facilitate payment

• Managing EDI requirements and actively participating in technical change management processes

• Scheduling and managing customer meetings, including producing minutes and tracking action points.

You will ideally have the following skills, knowledge and experience:

• Strong understanding of inventory management operating systems

• Recent experience key accounts management

• Flexible and willing attitude, able to work within a team environment

• Demonstrate attention to detail

• Excellent working knowledge of Microsoft Office Excel (preferably 2010)

• Experience of working in a fast paced customers services environment

• Used to dealing with SLAs and tight deadlines with changing customer demands

This is an exciting role which requires strong interpersonal skills, initiative and the ability to work with limited supervision, plus the flexibility to cope with a varied workload. Knowledge of the complexities of the publishing distribution market would be a bonus!

See and download the full job description here.

The position is 35 hours per week and hours of work are 9.00am and 5.00pm, Monday to Friday. Based in our offices in Basingstoke we offer free parking, hybrid working (3 days office/2 days WFH), Private Medical Insurance/Medical cash plan, enhanced employer pension contribution, employee discounts portal and 25 days holiday.

Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles.

All applicants must have the right to live and work in the United Kingdom.

1st stage interviews will commence week commencing 23 March 2026. No agencies. This advert will close when sufficient applications have been received.