Key Customer Account Handler

Are you customer service orientated with a sharp eye for detail? If so, we are on the lookout for a proactive and organised Key Customer Account Handler to join our client’s dynamic team. In this fast-paced role, you’ll be the vital link between customers and operations—ensuring smooth vehicle and driver coordination whilst delivering top-tier service.

If you thrive in a people-focused environment, love solving problems, and enjoy keeping things running like clockwork, we want to hear from you!

Salary & Perks:

• Annual Salary: £28,371.20 (£13.64/hour, overtime at £14.64/hour)
• Job Type: Full-time
• Holidays: 28 days per annum – incudes BH
• Hours: Monday to Friday, flexible between 8am – 5pm (1 hour lunch)
• Onsite free parking
• Career Growth: Opportunities for progression and time-served benefits

Day-to-day of the role:

• Build and nurture strong relationships with customers, tailoring solutions to meet their needs.
• Issue clear instructions to drivers and monitor vehicle movements to minimise delays.
• Support the Customer Services team with queries and updates.
• Conduct daily briefings and debriefings with drivers.
• Maintain and optimise the Transport Management System (TMS).
• Track and report on customer KPIs and ensure compliance with driver legislation.
• Coordinate with fleet maintenance for vehicle servicing and MOTs.
• Resolve client queries quickly and professionally.
• Handle ad-hoc tasks: bookings, assigning drivers/vehicles, ETA checks, and delivery coordination.
• Manage paperwork: scan, transfer paperwork to customers.

What we’re looking for:

• Proven experience in transport coordination or a similar role would be ideal but not essential.
• Strong relationship-building skills with both customers and internal teams.
• Confident using IT systems.
• Excellent verbal and written communication.
• Ability to juggle multiple tasks and stay calm under pressure.
• Detail-oriented with top-notch organisational skills.

Ready to take the wheel?

If you’re ready to drive your career forward in a role where no two days are the same, we’d love to hear from you. Interviews are being held ASAP with immediate starts! What are you waiting for? Get Applying TODAY!