Knowledge Systems Analyst

Knowledge Systems Analyst

A global law firm has a requirement for a Knowledge Systems Analyst to join their KM team and assume a role in which the successful candidate will be acting as a conduit between lawyers, stakeholders and technology functions as a part of the firms continuous improvement programme aligned to Knowledge Sharing. The role has responsibility for system enhancements, data integrity, user training and the support of roll-outs. This is a role that would be extremely well suited to someone that enjoys the challenge of learning and understanding a variety of systems and operating in a Systems Analyst or Product Owner capacity.

The primary objectives and responsibilities in this Knowledge Systems Analyst role include, but are not limited to:

• Acting as subject matter expert in BAU and project team meetings related to development of Knowledge Systems
• Developing an in-depth understanding of a variety of systems relating to Knowledge Management in the firm
• Ensure that data in Knowledge Systems is fit for purpose and classified appropriately
• Acting as a conduit between multiple stakeholders to communicate strategy, timelines, objectives and to define and relay user requirements
• Work with Knowledge Lawyers and technical teams to develop artificial intelligence-based processes for the identification, classification, and extraction of data from the firm’s collection of legal documents
• The creation, dissemination, and maintenance of user guides and training materials related to any Knowledge System
• Generation and analysis of reports and systems metrics, utilising tools such as Tableau or SQL queries.
• Coordinating User Acceptance Testing
• Delivery of training and relevant communications across the firm

To be suitable for this Knowledge Systems Analyst role, candidates will need to have a strong mix of the following experience and skills:

• Experience in a similar Systems Analyst, technical project or product ownership role, ideally gained within a complex legal or professional services environment
• Considerable experience working within a technology project team with a clearly defined systems development roadmap
• An expert in the management of multiple stakeholders, departments and technology partners
• An ability to work in a data focused role including skills such as data structures, taxonomies or data integrity
• Experience working on concurrent and often conflicting projects and priorities
• Any experience of data visualisation, database programming such as Tableau or SQL would be extremely desirable
• A related degree would be advantageous but is not an essential requirement