KYC Refresh Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

• Lead and manage the end-to-end KYC refresh process for existing clients, ensuring adherence to internal policies and regulatory requirements.  

• Oversee a team of Financial Crime Senior Analysts and Analysts, providing leadership, support, and development opportunities to ensure high performance and professional growth.  

• Collaborate with cross-functional teams including Sales, Legal, Regulatory, and Risk to streamline KYC Refresh procedures and resolve any compliance-related issues.  

• Develop and maintain comprehensive KYC refresh documentation, including checklists, guidelines, and training materials.  

• Conduct thorough due diligence and risk assessments on prospective clients and partners to ensure compliance with anti-money laundering (AML), know your customer (KYC), and other relevant regulations.  

• Monitor and report on KYC Refresh progress, identifying and addressing any bottlenecks or compliance concerns.  

• Stay up to date with industry regulations and best practices, ensuring that processes are continuously improved and aligned with current standards.  

• Train and mentor junior team members on compliance and KYC Refresh procedures.  

• Conduct regular performance reviews and provide constructive feedback to team members, fostering a culture of continuous improvement and excellence.  

• Allocate resources effectively to ensure that all KYC refresh tasks are completed accurately and in a timely manner.  

• Ownership of the walkthrough of the KYC refresh process for internal and external stakeholders such as Network Partners, External Auditors and Regulators. 

• Assist senior management in preparing Management Information (MI) reports related to KYC Refreshes, including metrics, trends, and performance indicators. 

• Minimum 5 years of experience in compliance, risk management, or a related field.
• Strong knowledge of AML, KYC, and other relevant regulatory requirements.
• Excellent project management skills with the ability to manage multiple priorities and deadlines.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proficiency in compliance management software and Microsoft Office Suite.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.