L2 Support Engineer

JOB DETAILS

Role Title: Production Applications / L2 Support Engineer
Possibility of remote work: Work from office – weekly 3 days ( Tues/Wed/Thurs)
Contract duration: 6+ months
Location: London

Important: Candidates must be flexible and comfortable with weekend shift rotations as part of the regular work schedule, with compensation provided through time off in lieu.

Required Core Skills: Java and DB

Nice to have skills: Splunk

Areas of responsibility:

• Excellent communication skills and person should be more collaborative with multiple internal teams.
• Should be interested working in Support projects. Willing to work during weekend shifts on a rotational basis.
• Working exp. on Java and DB (either Dev or Support. Should be comfortable in analysing Java code or SQL query)
• Good hand on exp. with Splunk usage (No need to have Splunk admin knowledge, but need to have good knowledge on querying, reg-ex. Usage, alerts and dashboards setup etc.)
• Need to have Application log analysis skills and prior exp. to troubleshoot issues in production environments.
• ITIL / Ticket / Incident managing skills and previous work exp. on the same would be considered.
• Should be more pro-active with respect to Production issues and notifying the team about on-going and future predictive issues.
• Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s.
• Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.
• Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident.