Ladies Divisional Manager, Harrods London

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness  | For Freedom | For Unity Against Racism

The Divisional Manager will report into the General Manager

Responsibilities

SALES

• Deliver budgeted sales.
• Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders.
• Understands the importance of Host Store and other concession relationships which is constantly maintained.
• Take initiative and ownership to act instinctively to improve the business.
• To invest time to review your brand performance to enhance your commercial decisions.
• Contribute towards the development of the department in line with consumer demands and business opportunities.
• Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours.
• Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to.

SERVICE

• Create a customer-centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones.
• Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard.
• Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed.

PEOPLE

• Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy.
• Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees.
• Invest time in the development of your management team so that they are able to perform to their best ability.
• Have positive relationships with co-workers and Group General Manager.
• Create a positive and togetherness across all areas of the floor by championing this daily.
• Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership

OPERATIONS

• Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees.
• Take ownership of the daily hygiene ceremony and that it is being carried out.
• Ensure the opening and closing standards are completed daily.
• A full understanding of the operations and back of house standards (including stock room).

KPIs

• Meet sales in line with company target.
• Achieve host store and company sales and productivity target.
• Achieve retention and labour turnover target.
• Contribute to achieve payroll target.
• Audit at +/- 0.3% or below.
• Meet event targets (% sales revenue).
• Meet and exceed the 10% target or above for client book sales.

• Previous experience in high turnover, fast paced store/concession management role
• Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred
• A customer service ambassador
• Proven ability to drive a large team
• Representative of our luxury/fashion forward brand in every way

• Competitive basic salary
• Generous bonus structure
• Uniform allowances
• Enviable discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963.  Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness |  For Freedom | For Unity Against Racism