LAM Support

Job purpose

The candidate will provide technical support for CLS’s Identity and Access Management software, Sailpoint IIQ and  will be responsible for managing CLS’s third party vendor that is contracted to maintain Sailpoint IIQ technical and day-to-day activities/tasks. The candidate will be part of the Logical Access Management team that services Joiner/Mover/Leaver processes, System/Application access recertifications and other IAM related activities such as on-boarding new applications to Sailpoint IIQ via the development and implementation of standard and custom ‘connectors’,. The role requires focus in demonstrating a high degree of technical expertise and understanding of Sailpoint IIQ functionality and processes, whilst maintaining high standards of client services to CLS internal stakeholders.  The candidate will be responsible for recommending and driving continuous improvement to CLS IAM and Sailpoint IIQ  processes to maintain Logical Access Management standards expected of a highly regulated financial institution.

Essential Function / major duties and responsibilities of the job

Strategic

Ability to understand impact of proposed changes and drive solutions to meet those requirements 

Document improvement ideas and articulate them simplistically to stakeholders

Ability to drive changes which will help the organization achieve its long-term strategic goals for IAM

Understand future growth in IIQ to ensure that is captured in requirements on an annual basis 

Have a good understanding of SAAS and how that will shape the future of IAM at CLS 

Operational

Provide exceptional client services to our internal stakeholders

Engage proactively with different internal teams to support changes as well as intercept them accordingly

Accountable for all aspects of Sailpoint IIQ (Healthchecks, performance, reporting, overseeing  patches, upgrades, testing, and ad-hoc tasks)

Ability to oversee a 3rd party vendor which provides a managed services, engage accordingly with them, resolve and escalate issues as per SLA’s

Responsible to implement temporary fixes and longer-term fixes to any upcoming issues

Ability to document test scripts and execute them accordingly

Leadership

Demonstrate networking capabilities with internal stakeholders

Lead by example when executing tasks

Take ownership of issues and see them to completion

Raises risks accordingly and also suggests/owns solutions on how to mitigate them

Not afraid to challenge the status quo by providing different solutions/point of views

Experience / essential and desired for successful job performance

Directly supported Sailpoint IIQ and other products related to it

Set up different type of connectors for application feeds to Sailpoint

Performed testing and rolled out changes in Sailpoint IIQ

Has done development work in the past in Sailpoint IIQ

Ability to perform patches and support upgrades is preferred 

Qualifications / certifications

Technical certifications are preferred 

Knowledge, skills and abilities / competencies required for successful job performance

Solid knowledge of Sailpoint IIQ 

Team Player

Technical skills are a must

Ability to work independently with minimum supervision

Success factors / ‘How’. Personal characteristics contributing to an individual’s ability to excel in the position

·       Ability to learn rapidly

·         Excellent communication skills and able to build relationships

·         Excellent organizational skills and attention to detail

·         Ability to multitask

·         Positive outlook and eagerness to learn

·         Keen to succeed and goal orientated

·         Creativity and persistence