Lead Administrator

Lead Administrator
£24,000£30,000 (pro rata)
Location: Haverhill

We’re looking for a Lead Administrator who genuinely enjoys keeping things organised and running smoothly. If you’re someone who naturally brings order to busy environments, spots problems before they become problems, and takes pride in being the dependable “go-to” person in a team this role is worth your time.

About the role

In this position, you’ll become the central point of coordination for a company that handles a steady flow of heating, boiler and bathroom installation projects. You’ll manage incoming enquiries, keep records tidy and up to date, support the sales and installation teams, and guide customers through the administrative stages of their journey.

No two days will look the same one moment you might be scheduling surveys or installations, the next you could be answering customer queries, organising documents, chasing information, or making sure the right people have what they need to do their jobs well. Your work ensures that customers feel supported and that internal operations stay tight and efficient.

About the client

Our client is a well-established home-improvement provider specialising in bathroom refurbishments, accessible bathroom solutions, boiler installations, and general heating and plumbing work. They’re known for doing things properly clean workmanship, honest advice, and a smooth, well-organised customer experience.

The business has grown steadily because they genuinely care about the service they deliver. They don’t oversell, they don’t cut corners, and they pride themselves on the quality of their finish.

Working hours

• Monday to Friday

• 9:00 am 3:00 pm

Key duties

• Managing inbound enquiries and responding professionally via phone and email

• Scheduling surveys, installations and follow-up work across multiple teams

• Maintaining accurate customer details, job notes and project timelines

• Acting as the communication bridge between customers, installers and office staff

• Keeping track of ongoing jobs and ensuring nothing gets overlooked

• Preparing and organising documentation for the team

• Supporting wider admin and customer service tasks when needed
  
  

Key requirements

• Previous experience in administration or customer service (experience within trades, heating, utilities or home improvements is a bonus)

• Excellent organisational skills and a calm, structured approach to busy workloads

• Clear, friendly communication skills both written and verbal

• Strong attention to detail and a natural inclination to stay on top of things

• Ability to handle multiple tasks without compromising accuracy

• Reliable, proactive and comfortable working in a fast-moving environment