Lead Administrator

Lead Administrator

Location: Defence Academy, Shrivenham, Swindon, SN6 8LA
Salary: £15527 plus excellent benefits
Schedule: 12 Month FTC /PT/22 hours

Ready to impact a better future?

As a Lead Administrator in our Defence team, you’ll play a central role in keeping critical language and cultural assessment services running smoothly. You’ll coordinate workloads, support customers, and help deliver an efficient, responsive administration function that directly supports operational capability.

Your work will have purpose – supporting Defence operations by ensuring the right people are assessed, registered, and ready when needed. From managing key processes to mentoring colleagues, you’ll create a positive impact on service delivery while helping teams perform at their best.

What you’ll do as a Lead Administrator

You’ll be entrusted to:

• Coordinate and control incoming work, ensuring all requests are managed accurately and in a timely way


• Manage and process applications, ensuring eligibility criteria are met and records are maintained


• Act as a key point of contact for customers, handling queries via email, phone, and in person


• Maintain databases, registers, and SharePoint systems to ensure accurate and secure information management


• Support and mentor administrators or apprentices, helping them grow and develop


• Organise meetings, manage diaries, and provide general administrative support across the team

Does this sound like you?

You’ll be a great fit for this role if you have:

• Previous administration experience with strong organisational skills


• Confidence communicating with a range of stakeholders and customers


• Strong IT skills, including Microsoft Office (Outlook, Word, Excel) and data handling


• The ability to manage competing priorities and work both independently and as part of a team


• A proactive mindset, with the ability to solve problems and adapt to change

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Competitive holiday package


• Pension: Up to 6% contributory pension scheme


• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression


• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service


• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

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To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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