Lead Application Support Analyst

Lead Application Support Analyst

Newport/Hybrid – One day a week on site

Salary: £48,000 per annum

VIQU have partnered with a leading government organisation who are actively seeking a Lead Application Support Analyst/ Manager to join their team to lead and manage the technical support team to ensure timely and effective resolution of software application issues.

Duties for the Lead Application Support Analyst:

• Lead and manage a technical support team, fixing high level software application issues when required.

• Release management - Coordinate software updates and manage release calendars, communicating release plans and conducting readiness reviews.
• Design, implement and maintain CI/CD pipelines for automated software deployment, ensuring efficient deployment processes with minimal downtime.
• Develop and maintain configuration management processes, implementing automated tools to reduce errors whilst monitoring and auditing configurations regularly for discrepancies.
• Oversee change control processes and ensure proper documentation.

• Foster a culture of continuous improvement and customer service excellence.

Experience required for the Lead Application Support Analyst:

• Previously led and managed software/application support teams.
• Experience of modern programming languages (C#), problem solving and debugging code.
• Experience of leading a technical team, ensuring conformance to Agile principles.
• Ability to provide technical and professional mentoring.
• Experience of managing releases, deployments, configuration and environments.

Lead Application Support Analyst

Newport/Hybrid – One day a week on site

Salary: £48,000 per annum

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Jack McManus via the VIQU website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

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