Lead Bicycle Mechanic

About Zoomo
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.

In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.

The Role
We are seeking a driven and results-oriented Lead Mechanic to spearhead our workshop operations. In this critical leadership role, you will be instrumental in driving operational excellence, fostering a culture of continuous improvement, and ensuring the delivery of exceptional service.

As the Lead Mechanic, you will be responsible for overseeing all aspects of workshop activities, including:

• Develop and implement comprehensive workshop strategies aligned with business objectives, maximising efficiency and profitability.
• Maintain the highest standards of technical excellence within the workshop, ensuring all repairs are conducted to manufacturer specifications and exceed customer expectations.
• Lead, mentor, and motivate a high-performing team of technicians, fostering a collaborative and results-driven environment.
• Optimise workshop processes, implement lean methodologies and identify areas for continuous improvement to enhance efficiency and productivity.

• A minimum of 2 years experience in a Workshop Manager or Senior Mechanic position.
• In-depth technical knowledge of e-bikes, e-mopeds, cargo bikes and components, systems, and repair procedures.
• Proven ability to manage and develop a team of high-performing mechanics.
• Strong customer service orientation with the ability to build and maintain positive relationships with customers.
• Experience managing workshop budgets, including parts inventory, roster/labour costs, and equipment maintenance.
• Strong problem-solving, administrative and analytical skills.
• Excellent communication and interpersonal presentation.
• Proficiency in advanced office software and fleet management systems.
• Valid driver’s license.

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched-on team that strives to make the streets greener and serve the rider
• Starting salary of £37,471
• Global and country-specific benefits packages
• Monthly team outings & events
• Get to know our vehicles with our free employee rental scheme
• Annual learning and development allowance
• Mental wellbeing support
  

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all. 

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