Lead Business Analyst

Lead Business Analyst

We’re a friendly, dynamic and growing business looking for a new colleague to join Operations Team. Marley is at the forefront of innovation in the UK Structural Warranty Insurance sector, where we provide claims management and loss adjusting services to insurer clients and our customers who may be experiencing a defect with their home. As a dynamic Managing General Agent (MGA) based in the UK, we specialise in crafting bespoke insurance solutions that protect Insurers whilst empowering the construction industry to improve quality.

Reporting to the Senior Operations Manager you will have a central role in the design, development and improvement of our business processes across existing and future services. Working closely with heads of department and senior managers, the role will ensure we continue to develop cohesive and effective processes across our growing business whilst optimising efficiency, data capabilities and effective use of digital technologies.

The Business Analyst will also ensure our processes are designed to be highly effective in helping us meet all governance, risk and compliance requirements and align with our commitment to delivering exceptional client service.

Job Type:

• Full-time (Mon-Fri)

Location:

• Cheltenham Occasional travel within the UK may be required

Salary:

• Negotiable depending on experience

Key Responsibilities:

• Understand business requirement: Collaborate with senior leadership and other key stakeholders to understand business strategy, goals and objectives looking forward but also to build an understanding of our existing services, how they interact and currently perform.
• Performance analysis: Collate and utilise data to analyse existing performance to identify potential for improvements in service delivery and efficiency. Utilise tools such as customer journey mapping and collaborate with teams and colleagues across the business to further develop an understanding of performance.
• Process design: Lead in the design of business processes, creating process maps, defining roles and responsibilities and designing service metrics.
• Continuous improvement: Working closely with relevant colleagues, proactively engage in continuous improvement, seeking to improve efficiency and effectiveness.
• Business transformation: Lead or support business transformation initiatives, identifying areas for innovation and improvement in products, services, or processes.
• Change management: Lead or support the planning and implementation of change to support colleagues in their preparation and adoption of new processes.
• Risk assessment: Continually assess potential risks to the business as a consequence of changes to existing processes and in the design and development of new business functions or services.
• Documentation: Maintain up to date records of business processes and associated elements such as roles and responsibilities; performance metrics, etc.
• Reporting and presenting: Maintain regular reporting to Marley’s Senior Management as required and be prepared to present proposals, updates and achievement to other key stakeholder, including the Marley Board of Directors and clients.
• Colleague development: Contribute to the development of more junior colleagues as required and relevant to your role and expertise.

Key Skills:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to translate business requirements into technical solutions
• Experience with process modelling tools
• Familiarity with project management methodologies
• Data analysis and reporting skills
• Knowledge of business intelligence tools
• Experience in business systems and software applications

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field
• 2-5 years of experience as a Business Analyst (or related role)
• Certification in business analysis (e.g., CBAP, CCBA) is desirable

What We Offer:

• Innovative Environment: Be part of a team that's redefining construction insurance, embracing creativity and forward-thinking solutions.
• Competitive Compensation: Attractive salary package complemented by performance-based bonuses.
• Supportive Culture: A workplace that values your contributions, encourages open dialogue, and fosters a sense of community.

Benefits:

• Generous company pension.
• Tools/equipment required for the performance of company duties.
• Cycle to work scheme.
• Tech Scheme
• Life Insurance
• Private Medical Insurance
• Flexible Working.
• Free on-site parking
• EV charging points
• Employee Assistance Programme.
• Gym Membership