Lead Content Designer

Lead Content Designer
London
Hybrid - 3 days pw onsite
£70,000 to £80,000

We currently have a unique opportunity for a Lead Content Designer to join a one of a kind organistation in the not-for-profit space, whose customers are at the heart of everything they do.
You will be part of a design team which also includes user experience designers, user researchers and a visual designer. The team’s aim is to improve the lives of its customers by designing solutions that make it easy for them to interact with them online. They have been working to improve how they communicate to their customers via their digital offering and need a scalable and efficient way of creating, reviewing and approving content across the online account, emails and website in line with the brand. The Lead Content Designer will help us achieve this.

Main responsibilities :
Content Strategy experience and influencing senior stakeholders.
Team management
Create and own a set of digital content guidelines that apply to customer-facing experiences
Establish consensus for these guidelines across stakeholders from areas of the business such as marketing, legal, customer services and dealer services
Contribute to implementing a process for creating, reviewing and approving content
Collaborate with, train and support UX designers from each stream of work to influence the design of solutions with a content-first mindset
Create and review written content

What you will bring:
Experience in designing accessible content for digital channels
Experience working in an agile delivery environment.
Significant Content Strategy experience and influencing senior stakeholders.
Experienced creating digital content guidelines that apply to customer-facing experiences
Experience writing content to a high level, that is audience appropriate and is very effective at communicating to users.
Team management experience
Significant coaching and mentorship experience

On top of the salary the successful candidate will receive a generous range of benefits which include: an annual discretionary bonus, non-contributory pension, 28 days holiday, PMI and 4 development days (for learning & development) plus many more.

Candidates must be based in the UK and hold a British/EU Passport or Indefinite Leave to Remain. Unfortunately sponsorship cannot be offered for this role.

Please apply now for more information