Lead Officer - Housing ICT (Cx Housing)

CSS are currently recruiting for a Lead Officer - Housing ICT (Cx Housing) which offers remote working in Epping.

The role may require occasional site presence dependent on the business needs.

Part-Time, 3 days per week.

The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate:

* Rent Accounting

* Case management and tasks /workflows / forms.

* CRM

* Reporting – to include SSRS (strong SQL skills – intermediate / advanced). Power BI experience would be useful

* Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.

* CX User Training

* Managing upgrades, ideally 25.x (version that supports the Customer Portal)

* Customer Portal

Also, must have some understanding of the following:

* Assets

* Functional units

* Users and Roles

* Contact groups

* System schedules

* Arrears policies

* An understanding of allocations would also be useful.

Please contact Emma at CSS for any additional details and to apply
Only candidates based in UK and eligible to work in UK are allowed