Lead Performance Manager (Rail)

An opportunity has arisen for a Lead Performance Manager to join the Planning & Performance team here at c2c

About us:

Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.

What you’ll do:

Reporting to the Head of Planning & Performance, you will lead the day-to-day management of the performance team and support the delivery of performance improvement across our route.

Key responsibilities will include:

Manage day-to-day performance activity across c2c
Undertake performance modelling to ensure targets are aligned with Network Rail and the Department for Transport as required by our National Rail Contract
Develop the Joint Performance Strategy and work across the business to embed a performance culture across c2c
Complete annual RM3-P assessments across our business, using the results to drive improvement activity
Work with internal and external stakeholders to produce and deliver performance improvement initiatives
Manage internal PIMS processes, ensuring that best practice from across the industry is adopted
Embed a joint working culture within c2c and Network Rail to deliver the best possible results across the Essex Thameside route
Lead two direct reports, ensuring that training and coaching is delivered in order to meet business objectives

What it takes:

Relevant education or workplace experience
Ability to influence stakeholders at all levels, internal and external
Excellent communication skills, both orally and in writing
Expert user in rail performance software (TRUST, BUGLE etc.)
Previous line-management experience, including leading and coaching of new entrants to the rail industry

What we offer:

Competitive salary circa £54,600.00 dependent on experience
Final salary pension scheme
25 days annual leave plus all bank /public holidays recognised in England
Free travel on c2c and discounted travel on other National Rail services
Access to an online benefits portal, a one-stop shop for a variety of rewards and benefits

To apply for this vacancy, visit our careers page: https://www.c2c-online.co.uk/about-us/careers/index

Let us know why we should choose you in your application/or cover letter. It's an important opportunity for you to showcase your skills and experience that make you the right candidate for the role.
Before you apply thoroughly read through the job spec to ensure you're the right fit for the role and highlight specific ways your experience makes you an excellent candidate. Instead of sounding vague by simply stating you have the desired skill, give examples of how you have used these skills during your career.

The closing date for this role is Friday 10th May 2024

Shortlisting will be carried out based on the information provided in your application.
Feedback will only be provided if you attend an interview or assessment.
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and be able to do everything to the best of their ability regardless of gender, ethnicity or any other characteristic is a key commitment for us.

We are proud of the progress we’re making at c2c and we continue for it to be a significant focus in our business. as we strive to create workplaces that reflect the co