4-5 month contract position with a local authority

Summary

Responsibilities

• Conduct comprehensive housing options interviews to assess customer needs and prevent homelessness.
  


• Provide clear, high-quality advice on housing options to enable informed decision-making.
  


• Work proactively to prevent homelessness through early intervention and practical support.
  


• Assist customers in accessing private rented sector accommodation where appropriate.
  


• Manage housing enquiries and cases efficiently, ensuring targets and deadlines are met.
  


• Assess eligibility, homelessness status, and priority need in line with legislation.
  


• Undertake inquiries and produce detailed and legally sound decision letters (S184).
  


• Refer complex cases to relevant specialist teams with comprehensive supporting information.
  

Essential Experience Required

• Experience working in a housing options, homelessness prevention, or similar role.
  


• Proven experience managing a caseload and delivering customer-focused services.
  


• Experience in mediation, negotiation, and working with vulnerable individuals.
  

Essential Qualifications Required

• Relevant qualification in Housing, Social Work, Public Services, or a related field (desirable).
  


• Evidence of continued professional development in housing or homelessness services.
  

Additional Information

• Working hours: 35 hours per week.
  


• DBS required.
  


• Location: 160 Whitechapel Road, London, Tower Hamlets, E1 1BJ, United Kingdom.
  


• The role is office-based, requiring attendance from Monday to Friday.
  


• Interviews will be conducted in person at the Council Town Hall office.
  


• We operate on a bi-weekly schedule.
  


• The role closes on 12th June 2026, apply ASAP.