Lead Programmatic Manager | Lead Ad Ops Manager | Remote

ZigZag is looking for a Lead Programmatic Manager /Technical Project Manager Lead to join our team!

*The working schedule of this role is possible to working in a different timezone: LATAM, MENA, SEA, AU,

We are seeking an experienced and proactive Programmatic Manager/Technical Account Manager Lead (TAM-L) to support our growing portfolio of business partners. As a Programmatic Manager/TAM, you will serve as a technical expert, problem solver, and trusted partner, ensuring that clients unlock the full value of our behavioural intelligence and media activation capabilities.

About our Client: 
Our client is a global leader in behavioural pattern intelligence. Using their proprietary cognitive AI, we process vast volumes of real-world digital behaviours to generate actionable insights across finance, healthcare, government, and advertising. Their flagship/platform transforms how brands understand, engage, and activate audiences — in real time, without cookies, declared data, or outdated panels. 

Their mission is to harness the power of Cognitive AI to decode and map human behaviour on the Open Web & walled gardens, transforming billions of unstructured signals into actionable audience intelligence.


Key Responsibilities

• Lead and manage a team of Technical Account Managers supporting clients across programmatic platforms and our platform’s ecosystem. 
• Act as the senior IC (Individual Contributor) alongside the Head of Trading, ensuring every campaign is launched, tracked, and optimised with precision. 
• Provide escalation support for complex technical and delivery issues, spanning PMP setups, tag troubleshooting, DSP/SSP integration, and campaign underdelivery. 
• Oversee QA processes, platform SOPs, and delivery workflows — ensuring every activation meets internal standards. 
• Collaborate with product, trading, and insights teams to proactively resolve operational bottlenecks and enhance platform usage. 
• Onboard, coach, and upskill junior TAMs to build a world-class technical service culture. 
• Ensure timely reporting, platform usage documentation, and internal feedback loops are closed. 
• Contribute to platform process development, automation planning, and solution design in support of commercial growth.

• 5+ years’ experience as a hands-on TAM, Programmatic Trader, or Technical Lead. 
• Min. 3+ years of people management experience — including mentoring junior talent and building high-performance teams. 
• Deep expertise with DSPs (DV360, The Trade Desk, Amazon), SSPs (OpenX, PubMatic, Index Exchange), and campaign QA processes.
• Strong knowledge of PMP setup, pixels, ad tags, bid strategies, and troubleshooting delivery issues. 
• Operational excellence — you spot edge cases, prevent errors, and ensure no ball is dropped. 
• Strategic prioritisation — you know which fire to put out and when to delegate or escalate. 
• Strong communicator — able to interface across technical, operational, and commercial teams.

You’re a Great Fit If You:

• Lead from the front — you solve issues, not just assign them. 
• Take ownership with zero ego and high accountability. 
• Build confidence and capability in your team, leading with empathy and clarity. 
• Take joy in getting things right, getting them live, and making them work. 
• Thrive in a fast-paced environment where ambiguity and scale go hand-in-hand. 
• Want to be a builder, not just a manager, but a platform shaper.

• Work on the cutting edge of AI, behavioural intelligence, and programmatic media. 
• Be a foundational leader shaping how our technical delivery model scales globally. 
• Collaborate with product and trading leaders, driving innovation in real-time audience marketing