Lead Support Developer

Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. 

Using our development expertise and industry knowledge, we build in-house EPOS systems, solutions, and services for the hospitality industry - supporting operators of all shapes and sizes, from single independent venues to multi-site enterprise groups and globally recognised brands. 
 
We currently support both on-premise and enterprise-grade platforms for over 2,000 operators globally. Our clients operate across a wide variety of sectors including restaurants, food halls, pubs and clubs, quick service and kiosks, hotels, theatres and cinemas, private members’ clubs, leisure venues, and stadia & arenas. 

Covering the entire stack of Tevalis products, we are looking for a Lead Support Developer who will be a key enabler for our continued customer success. Critical in ensuring progression, unblocking, and correction of technical defects they are enablers that others can rely on for support. A Lead Support Developer will be managing a team of Support Developers working across a wide range of technologies from initial report through prioritisation, development, programming and functional quality validation, all the way to a successful release.

Roles and Responsibilities

• Lead a team of Support Developers to optimise and correct software used by Tevalis and its customers.


• Ensure the work created by the team is presented for review with peers in a timely fashion. The code must be developed with focus on quality, maintainability, security, performance, and scalability.


• Support and work with members of the team by assisting, reviewing, and proposing changes to their work.


• Act as an evangelist for implementing best-in-class software development principles such as, but not limited to, SOLID.


• Be an active proponent for the software development team in continuous improvement of the existing process and platform, and lead by example.


• Act as reference point with broad knowledge about technical delivery of software systems.


• Unblock technical stoppers and issues as they occur, not only in their own domain but also with the ability to support others with suggestions and ideas.


• Have a good understanding of infrastructure, including local machine requirements, on-premise setups, and cloud hosting (in particular Microsoft Azure).


• Have a good understanding of DevOps, such as pipelines, automated testing, deployment slots, and load balanced deployments.


• Mentor and support less experienced team members and help them progress.


• Prioritise the assigned work and keep stakeholders up to date on decisions and progress made as required, but at a minimum on the daily standup calls.


• Stay up to date on emerging technologies and actively propose areas where they can be utilised.

Required Skills, Experience & Personal Qualities

• Significant experience in software development across multiple technologies and programming languages, in particular on the Microsoft stack of technologies, and at a minimum including C# and T-SQL.


• Self-starter and able to work off their own decision to progress delivery of complex tasks.


• Create, review, and validate proposed changes to the Tevalis systems across the Support Development team.


• Deep level knowledge of how to create code with security, performance, and scalability in mind.


• An open-minded, can-do approach to software project delivery.


• A natural interest in people leadership, including genuine involvement in progressing their professional careers.

Benefits

Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata)

Birthday off: Paid day off on your birthday

Enhanced company sick pay: Above statutory requirements

Enhanced maternity pay: Supporting working families

Enhanced paternity pay: Supporting working families

Death in service life insurance: 3 x salary from from day 1

Leave policies: Bereavement, compassionate, and special circumstances leave

Employee referral programme: Earn rewards for successful referrals

Employee Assistance Programmes: Including Unum Help@Hand, Coyle Health & Well-being, and access to the local gym at Bridgehead Business Park, along with employee perks and discounts platform

Free on-site parking: No parking costs at our Hessle office

Company pension: 3% employer contribution, 5% employee contribution

Branded workwear: Professional appearance support

Please note Tevalis do not offer sponsorship.  You must have a valid Right to Work in the UK before applying for this position.