Lead Technical Consultant

Job Description

Are you…

Highly motivated with a strong technical background?
Able to work independently and collaboratively?
Methodical in your approach to problem solving?

If so, this could be the role for you!

The Role

As a Technical Consultancy Team Leader at Heywood, you will lead a team of dedicated professionals to install, configure, and support our suite of proprietary applications for our customers both on their premises and within our private cloud.

With a mixture of planned project work and reactive support, the primary objective of your team is to maintain availability and operation of our services for our customers.

Key responsibilities:

Provide hands-on support for our applications, diagnosing and resolving issues promptly.
Lead and mentor team members and foster a collaborative work environment.
Collaborate with cross-functional teams to plan, implement, and support our products.
Lead technical projects, ensuring successful delivery within scope, budget, and timeline.
Work closely with clients to understand their requirements and tailor solutions accordingly.
Oversee the installation and configuration of our products on Windows and Linux servers and cloud platforms.
Development and enhancement of standard operating procedures and best practices for installation and support services.

Skills and experience for success:

Experience : You can demonstrate your success as a Lead Technical Consultant
Leadership : You have lead teams and managed technical projects effectively
Technical Expertise : You are comfortable working with Windows servers, Linux servers, and have exposure to cloud platforms. (e.g. AWS)
Problem-Solving : You have a strong aptitude for troubleshooting and developing innovative solutions
Customer-Centric : You understand the importance of customer satisfaction and go the extra mile to exceed expectations
Communication : You are able to convey complex technical concepts to both technical and non-technical stakeholders

About Us
Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.

Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a monthly down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.

We also reward our hard work through regular socials, organised by our people. Socials events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more!

We are committed to a hybrid working model, combining remote and office-based working.

Discover more at

https://www.heywood.co.uk/careers

Legal stuff

https://www.heywood.co.uk/privacy - notices#jobapplicantprivacynotice

EDI statement
As an equal opportunities employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Heywood.