Lead UX Designer at RDT in Kings Hill, Kent

Position Overview

RDT is seeking a talented and experienced UX Lead to join our Product Management team and lead the design of intuitive, accessible, and scalable user experiences across our B2B insurance platforms.

As our design lead, you’ll play a key role in shaping the end-to-end user journey, from initial discovery and wireframing to visual design and usability testing, balancing user needs, business goals, and technical constraints. You'll act as a bridge between users, stakeholders, and engineering, ensuring that all perspectives are embedded in our product experiences.

This is both a strategic and hands-on role, ideal for someone who is equally comfortable running workshops and critiques as they are producing high-quality design deliverables. You'll also collaborate with engineering to explore AI-driven UI component and page generation, helping define logic and reusable patterns for scalable, smart interfaces.

You’ll work across multiple product & engineering teams, acting as the UX authority while maturing our design practice and delivering impactful user experiences in a highly available, regulated, and performance-critical environment.

Key Responsibilities

UX Leadership & Collaboration

Act as the UX lead across multiple product workstreams within RDT’s insurance technology portfolio
Champion a user-centred mindset and advocate for accessible, inclusive design (e.g., WCAG standards)
Facilitate workshops, user journey mapping, and stakeholder reviews
Collaborate with product managers, engineers, analysts, and testers throughout the Agile lifecycle
Promote a strong design culture across the organisation, mentoring colleagues and providing UX leadership
Act as the lead for stakeholder engagement across design, representing user needs at senior levels
Facilitate collaborative design activities including journey mapping, design critiques, and ideation sessions
Manage design delivery with third-party providers or external technology partners as required
Advocate for a user-centred culture across the entire organisation

Technical Skills & Requirements

UX & Product Design

Own and evolve RDT’s design system, including components, tokens, and UI guidelines
Collaborate with engineering to explore AI-assisted UI component and page generation
Conduct discovery activities including user research, persona development, and journey mapping
Translate complex insurance workflows into simple, elegant design solutions
Create prototypes, wireframes, and high-fidelity designs using tools like Figma
Plan and conduct user interviews and usability testing to validate designs and inform iterations
Ensure consistent, accessible, and responsive interfaces across platforms
Present design rationale clearly to technical and non-technical stakeholders
Plan and execute qualitative research including user interviews, contextual inquiries, and usability testing
Map the full user journey to spot and fix pain points across both the user experience and internal processes
Champion a user-centred mindset and advocate for accessible, inclusive design that conforms to WCAG 2.1 AA standards
Use behavioural and analytics data to drive iterative design improvements

Competency Requirements

Qualifications & Experience:

5+ years in a UX/UI role, ideally within complex or regulated environments (e.g., finance, health, insurance)
Degree or formal training in UX Design or related discipline
Understanding of front-end technologies to work effectively with developers
Experience designing for accessibility standards (e.g., WCAG 2.1)
A strong portfolio showcasing user-centred design thinking and complex problem-solving

Essential Skills:

Ability to collaborate with key stakeholders across product, engineering, and business
Experience designing and delivering enterprise-grade B2B software
Proven success developing or maintaining scalable design systems
Confident running workshops, usability testing, and user research
Strong understanding of visual hierarchy, interaction design, and responsive UI
Ability to translate complex processes into simple, effective digital experiences
Pragmatic and delivery-focused, able to balance strategic vision with technical and business constraints
Excellent communication and facilitation skills

Desirable Skills:

These are not essential to the role but is a definite plus if the candidate has any experience of the following:

Experience with AI-generated UI components
Familiarity with analytics and behavioural data to support iterative improvements

Benefits & Opportunities

25 days holiday plus bank holidays
Private health with BUPA
Pension
Life assurance
Free staff parking
High Street discount scheme
EV salary sacrifice

Company Overview

RDT is a leading technology company specializing in innovative software solutions. We are committed to fostering a culture of continuous learning and growth, providing our employees with opportunities to excel and make a meaningful impact. Join us and be part of a team that is shaping the future of technology

Lead UX Designer

Job Description - Lead UX Designer