Lead vip account management

Bring It On is creating the next generation of skill games.

We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.

In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for.

You will b uild and lead a team of VIP account managers to communicate with our most precious player group, catering to their needs, exciting them with your updates, and forming meaningful relationships.

Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you’ve worked with.

They will expect to find the same in you.

Are you ready to create awesomeness? Responsibilities Hands-on communication with our VIPs daily via i Message, FB Messenger, Email, and Phone calls Get to know our players on an intimate level, including their backgrounds, favorite pets, sports teams, music bands and hobbies Keep track of our product development, new releases, and ongoing live operations (events) in the game - so you can relay that back to our players Manage the key accounts’ lifecycle, including the onboarding of new customers in the key segment, building customer loyalty, reactivating churned ones, and planning customer surveys through our outbound channels Analyze player's behavior to identify playing patterns, going through analytical reports from multiple sources Work with team members in other departments to offer promotions and engage our players Empathetically listen to player complaints and solve discomforts in their experience Be the voice of our players - collect and communicate their feedback to other teammates Requirements 3 years leading VIP account managers in gaming, or i Gaming - a MUST Full control of English language, fluency in both written and verbal communications Proficient in Excel and possession of analytical skills.

Must be able to understand the economic value of promotions Availability to work flexible hours and days Strong and service-centric verbal communication skills - you represent our company to our most precious players.

You communicate with a personal and likable tone; you are attentive to the other party Experience working with CRM software to document player interactions Advantages BS or MS in a Business - or Marketing-centric field Further language capabilities, like Chinese, Spanish, and others Perks Attractive salary that meets your expectations Stock options - when the company succeeds, you become rich Home office budget - craft a top-notch environment to create wonders from No physical office - work from anywhere you want to No bullshit - Bring your A-game, that’s it We are an equal-opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly - Apply now!